From first ring to booked appointment — here's what happens when a patient calls your practice.
The Call Comes In
When a patient calls your practice — whether it's 10 AM or 10 PM — LUNAPhone answers instantly. No hold music. No voicemail. No "press 1 for appointments." Just a friendly voice ready to help.
Step 2: She Gathers the Right Information
LUNAPhone asks what your front desk would ask: Are you a new or existing patient? What's the reason for your visit? She captures name, phone number, date of birth, and insurance information — everything you need before they walk in.
She Checks Availability & Books
LUNAPhone connects to your practice management calendar. She sees open slots in real-time, understands appointment types (new patient visits need 30 minutes, follow-ups need 15), and books directly. The patient gets a confirmation before they hang up.
She Knows When to Escalate
Chest pain? Trouble breathing? LUNAPhone recognizes urgent symptoms and responds appropriately — directing true emergencies to 911 and paging your on-call provider for after-hours urgent matters
You Get the Full Picture
After every call, you receive a summary via email, text, or any instant messaging platform — including the full transcript, patient details, and any appointments booked. Walk in Monday morning knowing exactly what happened over the weekend.
